# Issues **URL:** https://community.mycapitally.com/c/support/issues/12.md [Latest](https://community.mycapitally.com/latest.md) · [Categories](https://community.mycapitally.com/categories.md) · [Tags](https://community.mycapitally.com/tags.md) --- ## [About the Issues category](https://community.mycapitally.com/t/about-the-issues-category/19)
**Author:** [@rafal](https://community.mycapitally.com/u/rafal)\ **Replies:** 0
Let’s talk about the things that aren’t working quite right. :thinking: If something’s not working the way it should, this is the place to bring it up. The more details you can give us about what’s happening, the better… --- ## [GBX vs GBP again](https://community.mycapitally.com/t/gbx-vs-gbp-again/839)
**Author:** [@Jean-Marc](https://community.mycapitally.com/u/Jean-Marc)\ **Replies:** 5\ **Last updated:** [August 30, 2026, 2:42pm UTC](https://community.mycapitally.com/t/gbx-vs-gbp-again/839 "2026-08-30T14:42:12Z")
Hi Rafal, I became a millionaire today because the value of all my assets quoted in GBX was multiplied by 100! Contrary to previous times, it doesn’t affect a single asset but all those in GBX, which may indicate a bug … --- ## [Lot of errors while importing degiro account.csv file. Should this not be standard](https://community.mycapitally.com/t/lot-of-errors-while-importing-degiro-account-csv-file-should-this-not-be-standard/841)
**Author:** [@srikanth\_akkiraju](https://community.mycapitally.com/u/srikanth_akkiraju)\ **Replies:** 1\ **Last updated:** [August 29, 2026, 2:07pm UTC](https://community.mycapitally.com/t/lot-of-errors-while-importing-degiro-account-csv-file-should-this-not-be-standard/841 "2026-08-29T14:07:19Z")
Some of the below is not being imported correctly things like: old SPACs mergers/conversions delisted stocks non-tradeable shares CVRs old/new ISINs for the same company ticker changes corporate actions --- ## [Importing of Degiro transaction and dealing with stock splits](https://community.mycapitally.com/t/importing-of-degiro-transaction-and-dealing-with-stock-splits/146)
**Author:** [@David1](https://community.mycapitally.com/u/David1)\ **Replies:** 2\ **Last updated:** [August 29, 2026, 8:13am UTC](https://community.mycapitally.com/t/importing-of-degiro-transaction-and-dealing-with-stock-splits/146 "2026-08-29T08:13:30Z")
When I do a transaction import from a Degiro trasnactions.csv file, whenever there is a recorded stock split, the degiro transaction file has a buy and a sell transaction. Capitally also introduces a split traction (cor… --- ## [Error after csv import](https://community.mycapitally.com/t/error-after-csv-import/837)
**Author:** [@san659](https://community.mycapitally.com/u/san659)\ **Replies:** 2\ **Last updated:** [August 19, 2026, 8:38pm UTC](https://community.mycapitally.com/t/error-after-csv-import/837 "2026-08-19T20:38:13Z")
After I imported csv I get below error. Not sure which network connection is mentioned in the error message. it is a little confusing. how can I fix the pricing. error message attached. --- ## [Bug when trying to upload a portfolio exported from Capitally](https://community.mycapitally.com/t/bug-al-querer-subir-una-cartera-exportada-de-capitally/825)
**Author:** [@gonza\_agrofinn](https://community.mycapitally.com/u/gonza_agrofinn)\ **Replies:** 7\ **Last updated:** [August 19, 2026, 1:34pm UTC](https://community.mycapitally.com/t/bug-al-querer-subir-una-cartera-exportada-de-capitally/825 "2026-08-19T13:34:55Z")
SchemaError Details: { "name": "SchemaError", "issues": \[ { "expected": "object", "code": "invalid\_type", "path": \[ "nodes", "Equity/Small-Cap" \], "message": "Invali… --- ## [Benchmarks %chg updates](https://community.mycapitally.com/t/benchmarks-chg-updates/824)
**Author:** [@lu1](https://community.mycapitally.com/u/lu1)\ **Replies:** 7\ **Last updated:** [August 10, 2026, 9:12am UTC](https://community.mycapitally.com/t/benchmarks-chg-updates/824 "2026-08-10T09:12:24Z")
sometimes the benchmarks percentual changes are wrong…on the 15/6 for the SPXTR Index we should have +1,68% and not ++0,55%… --- ## [XTB New Import Does Not Recognize Duplicate Transactions](https://community.mycapitally.com/t/xtb-new-import-does-not-recognize-duplicate-transactions/831)
**Author:** [@kuba1](https://community.mycapitally.com/u/kuba1)\ **Replies:** 1\ **Last updated:** [July 29, 2026, 4:40pm UTC](https://community.mycapitally.com/t/xtb-new-import-does-not-recognize-duplicate-transactions/831 "2026-07-29T16:40:40Z")
Hi, I have been using Capitally for a while, mainly with my XTB account. I chose it because I prefer a simple process of importing data periodically, without spending much time on manual tracking, verification, or adjus… --- ## [Date picker prevents other options in import advanced mode](https://community.mycapitally.com/t/date-picker-prevents-other-options-in-import-advanced-mode/828)
**Author:** [@Maciek](https://community.mycapitally.com/u/Maciek)\ **Replies:** 2\ **Last updated:** [July 18, 2026, 5:27pm UTC](https://community.mycapitally.com/t/date-picker-prevents-other-options-in-import-advanced-mode/828 "2026-07-18T17:27:27Z")
Hi, I’m running into issues when trying to assign dates. When I want to create a variable of type “Date” or even set a date field like “Transaction Date” it only shows me a date picker to choose a manual value, when I w… --- ## [Singapore exchange stock price not updating](https://community.mycapitally.com/t/singapore-exchange-stock-price-not-updating/785)
**Author:** [@tay](https://community.mycapitally.com/u/tay)\ **Replies:** 5\ **Last updated:** [May 15, 2026, 2:28pm UTC](https://community.mycapitally.com/t/singapore-exchange-stock-price-not-updating/785 "2026-05-15T14:28:08Z")
Hi, I am currently using Capitally to track my portfolio for Singapore-listed stocks (STI). Typically, the end-of-day (EOD) prices are updated about 4–5 hours after the market closes. However, since last Friday, the EO… --- ## [Main page - all assets](https://community.mycapitally.com/t/main-page-all-assets/758)
**Author:** [@Grzegorz1](https://community.mycapitally.com/u/Grzegorz1)\ **Replies:** 3\ **Last updated:** [May 14, 2026, 7:32am UTC](https://community.mycapitally.com/t/main-page-all-assets/758 "2026-05-14T07:32:32Z")
On the main page, I would like the chart on the right to always show data for all assets, not just liquid assets (and chart on the left to show just liquid assets). I can do this, but when I go back to this page, it is c… --- ## [mix-XMIL failure when selecting the stock exchange](https://community.mycapitally.com/t/mix-xmil-failure-when-selecting-the-stock-exchange/817)
**Author:** [@s11](https://community.mycapitally.com/u/s11)\ **Replies:** 1\ **Last updated:** [May 10, 2026, 5:23pm UTC](https://community.mycapitally.com/t/mix-xmil-failure-when-selecting-the-stock-exchange/817 "2026-05-10T17:23:10Z")
I have the same asset purchased on two different exchanges, both AMS (NL) and AFF (IT). I decided to give it a try to set the exchange on the order, but when I select the “Borsa Italiana” it fails with the error below. … --- ## [Error when trying to choose a lot to close](https://community.mycapitally.com/t/error-when-trying-to-choose-a-lot-to-close/809)
**Author:** [@Pere\_Martir](https://community.mycapitally.com/u/Pere_Martir)\ **Replies:** 3\ **Last updated:** [April 27, 2026, 2:40pm UTC](https://community.mycapitally.com/t/error-when-trying-to-choose-a-lot-to-close/809 "2026-04-27T14:40:49Z")
iOS 18.3 Safari --- ## [Fail to fetch error](https://community.mycapitally.com/t/fail-to-fetch-error/810)
**Author:** [@alain](https://community.mycapitally.com/u/alain)\ **Replies:** 1\ **Last updated:** [April 20, 2026, 8:50am UTC](https://community.mycapitally.com/t/fail-to-fetch-error/810 "2026-04-20T08:50:05Z")
Since yesterday I´ve been experincing a “fail to fetch error” when adding transactions manually. Then all assets vanish. I understand it must be a sync problem. How do I fix it? Thanks. Alain --- ## [New asset: CFIBTGRE in Chilean Stock Exchange](https://community.mycapitally.com/t/new-asset-cfibtgre-in-chilean-stock-exchange/803)
**Author:** [@claudioivm](https://community.mycapitally.com/u/claudioivm)\ **Replies:** 0\ **Last updated:** [April 13, 2026, 3:03pm UTC](https://community.mycapitally.com/t/new-asset-cfibtgre-in-chilean-stock-exchange/803 "2026-04-13T15:03:36Z")
Hi Rafal, Please add CFIBTGRE in the Chilean Stock Exchange. Thank you. --- ## [I would like to test this platform but am facing issues at the Import Data function](https://community.mycapitally.com/t/i-would-like-to-test-this-platform-but-am-facing-issues-at-the-import-data-function/802)
**Author:** [@zan](https://community.mycapitally.com/u/zan)\ **Replies:** 1\ **Last updated:** [April 12, 2026, 7:15pm UTC](https://community.mycapitally.com/t/i-would-like-to-test-this-platform-but-am-facing-issues-at-the-import-data-function/802 "2026-04-12T19:15:37Z")
Error is “The preset is in invalid state” --- ## [New date selector](https://community.mycapitally.com/t/new-date-selector/799)
**Author:** [@Jean-Marc](https://community.mycapitally.com/u/Jean-Marc)\ **Replies:** 2\ **Last updated:** [April 12, 2026, 12:34pm UTC](https://community.mycapitally.com/t/new-date-selector/799 "2026-04-12T12:34:52Z")
Hi, the new date selector that was recently introduced doesn’t work well for me. If I create a new transaction, I first get today’s date (10th April), but then if I try to change the date to yesterday (9th April) by clic… --- ## [Finax, unable to import data](https://community.mycapitally.com/t/finax-unable-to-import-data/795)
**Author:** [@Michal2](https://community.mycapitally.com/u/Michal2)\ **Replies:** 1\ **Last updated:** [April 3, 2026, 8:03pm UTC](https://community.mycapitally.com/t/finax-unable-to-import-data/795 "2026-04-03T20:03:25Z")
Hi! I’m unable to import data from Finax. One of potential reasons could be that tabs aren’t preserved when I copy the data to from the web browser. Consecutive cells in a row aren’t separated by tabs but by newlines. T… --- ## [Transfer from Firstrade to IBKR - Transaction is not currently supported](https://community.mycapitally.com/t/transfer-z-firstrade-do-ibkr-transakcja-nie-jest-obecnie-obslugiwana/791)
**Author:** [@Piotr](https://community.mycapitally.com/u/Piotr)\ **Replies:** 2\ **Last updated:** [March 21, 2026, 6:11pm UTC](https://community.mycapitally.com/t/transfer-z-firstrade-do-ibkr-transakcja-nie-jest-obecnie-obslugiwana/791 "2026-03-21T18:11:06Z")
I transferred funds from Firstrade to IBKR but for the life of me I can’t correctly update the data in Capitally using any import methods. Import attempt: Firstrade : Account history (old version) returns messages: T… --- ## [Expired Options](https://community.mycapitally.com/t/expired-options/787)
**Author:** [@roger\_running](https://community.mycapitally.com/u/roger_running)\ **Replies:** 4\ **Last updated:** [March 19, 2026, 8:00pm UTC](https://community.mycapitally.com/t/expired-options/787 "2026-03-19T20:00:54Z")
Hi, I am about to create my portfolio, focusing first on 2025 transactions to support with tax reporting. I have quite a number of stock option trades, that Capitally does not find via ISIN (probably because options exp… --- ## [Saudi Market (TADAWUL) Data Not Working When Adding Assets](https://community.mycapitally.com/t/saudi-market-tadawul-data-not-working-when-adding-assets/755)
**Author:** [@faisal\_al\_saud](https://community.mycapitally.com/u/faisal_al_saud)\ **Replies:** 9\ **Last updated:** [March 12, 2026, 9:05am UTC](https://community.mycapitally.com/t/saudi-market-tadawul-data-not-working-when-adding-assets/755 "2026-03-12T09:05:58Z")
I am trying to add my assets, but the Saudi market is not working correctly. Even when I use Data Freshness for Saudi Arabia Exchange (TADAWUL, SA), the market data still does not load or function as expected. I have tr… --- ## [Price GB00BD050D80 multiplied by 100](https://community.mycapitally.com/t/price-gb00bd050d80-multiplied-by-100/780)
**Author:** [@Jean-Marc](https://community.mycapitally.com/u/Jean-Marc)\ **Replies:** 1\ **Last updated:** [March 2, 2026, 1:52pm UTC](https://community.mycapitally.com/t/price-gb00bd050d80-multiplied-by-100/780 "2026-03-02T13:52:09Z")
Hi Rafal, the GBP vs GBX issue is striking again, the price of GB00BD050D80 appears to be 100 times higher than it should be. At the moment it should be 97.82 GBX but appears as 97.82 GBP on my account. Can you please a… --- ## [Some Schwab dividend types don't import](https://community.mycapitally.com/t/some-schwab-dividend-types-dont-import/768)
**Author:** [@david\_harper](https://community.mycapitally.com/u/david_harper)\ **Replies:** 1\ **Last updated:** [February 4, 2026, 9:58pm UTC](https://community.mycapitally.com/t/some-schwab-dividend-types-dont-import/768 "2026-02-04T21:58:38Z")
See image. Is it true that these dividend types (Short-term Cap Gains, Long-term Cap Gains) don’t import? i.e., they are excluded, so I would need to manually capture them. Please advise because this will be a PITA --- ## [Long Call Option exercise triggers a realized loss](https://community.mycapitally.com/t/long-call-option-exercise-triggers-a-realized-loss/767)
**Author:** [@Philippe](https://community.mycapitally.com/u/Philippe)\ **Replies:** 2\ **Last updated:** [January 30, 2026, 3:27pm UTC](https://community.mycapitally.com/t/long-call-option-exercise-triggers-a-realized-loss/767 "2026-01-30T15:27:34Z")
In Capitally, when a long call option gets exercised automatically, a lot is closed with a realized loss (negative Realized Return) and a new one is open with 100 shares of the underlying stock with the cost basis set at… --- ## [Degiro Import - Handling of quoted Description field](https://community.mycapitally.com/t/degiro-import-handling-of-quoted-description-field/753)
**Author:** [@john\_doughnut](https://community.mycapitally.com/u/john_doughnut)\ **Replies:** 3\ **Last updated:** [January 9, 2026, 4:48pm UTC](https://community.mycapitally.com/t/degiro-import-handling-of-quoted-description-field/753 "2026-01-09T16:48:39Z")
I found that when importing from Degiro and the buy count is \>1000 then the description column becomes quoted since they output 1000 as 1,000. It seems the import does not use quoted values as one and the import breaks. … --- ## [Tax preset ignored in "Cost basis method"](https://community.mycapitally.com/t/tax-preset-ignored-in-cost-basis-method/754)
**Author:** [@s11](https://community.mycapitally.com/u/s11)\ **Replies:** 2\ **Last updated:** [January 9, 2026, 3:33pm UTC](https://community.mycapitally.com/t/tax-preset-ignored-in-cost-basis-method/754 "2026-01-09T15:33:21Z")
In Italy, for individual investors calculating capital gains on ETFs, the tax law typically uses the LIFO (Last-In, First-Out) method to determine the acquisition cost of the units you sell when you compute the gain (… --- ## [100x Historical Asset Pricing Error](https://community.mycapitally.com/t/100x-historical-asset-pricing-error/367)
**Author:** [@Alastair](https://community.mycapitally.com/u/Alastair)\ **Replies:** 22\ **Last updated:** [January 9, 2026, 3:13pm UTC](https://community.mycapitally.com/t/100x-historical-asset-pricing-error/367 "2026-01-09T15:13:02Z")
Asset: HSBC FTSE All World Index Fund Accumulation C (GB00BMJJJF91) The historical prices for this fund seem to be 100x what they should be (~£320 instead of ~£3.20). I’ve tried changing the currency to GBX (Penny St… --- ## [Cash Tracking Issue](https://community.mycapitally.com/t/cash-tracking-issue/750)
**Author:** [@Hemanth\_Peyyeti](https://community.mycapitally.com/u/Hemanth_Peyyeti)\ **Replies:** 1\ **Last updated:** [January 6, 2026, 4:03pm UTC](https://community.mycapitally.com/t/cash-tracking-issue/750 "2026-01-06T16:03:02Z")
Hi, I use the Interactive Brokers pre-build to upload my trades and track them. I recently and for the first time bought a stock in Canadian Dollars (CAD) When I uploaded the transactions, the upload (a) did not create … --- ## [Duplicated upcoming JEPQ dividends](https://community.mycapitally.com/t/zdublowane-przyszle-dywidendy-jepq/745)
**Author:** [@Piotr](https://community.mycapitally.com/u/Piotr)\ **Replies:** 6\ **Last updated:** [January 6, 2026, 3:56pm UTC](https://community.mycapitally.com/t/zdublowane-przyszle-dywidendy-jepq/745 "2026-01-06T15:56:16Z")
The dividend forecast from the JEPQ ETF shows a double payout starting next month. The history is always fine, but the forecast adds a second payout on the 19th of the given month, which significantly distorts looking i… --- ## [Future dividends missing or with incorrect dates](https://community.mycapitally.com/t/future-dividends-missing-or-with-incorrect-dates/743)
**Author:** [@Grzegorz1](https://community.mycapitally.com/u/Grzegorz1)\ **Replies:** 4\ **Last updated:** [December 18, 2025, 2:39pm UTC](https://community.mycapitally.com/t/future-dividends-missing-or-with-incorrect-dates/743 "2025-12-18T14:39:15Z")
On the main page Dividend events for today (16th of December 2025) are missing completely for AVDV and AVES etfs while for AVUV etf estimated dividend is listed as “within 9 days”. This also results in artificial low po… [Next page](https://community.mycapitally.com/c/support/issues/12.md?page=1)