# iOS app page not loading (Safari)

**URL:** <https://community.mycapitally.com/t/ios-app-page-not-loading-safari/379>\
**Category:** Issues\
**Created:** [December 5, 2024, 9:50pm UTC](https://community.mycapitally.com/t/ios-app-page-not-loading-safari/379 "2024-12-05T21:50:19Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Grzegorz1](https://community.mycapitally.com/letter_avatar_proxy/v4/letter/g/0284c7/32.png) [@Grzegorz1](https://community.mycapitally.com/u/Grzegorz1)\
**Post date:** [December 5, 2024, 9:50pm UTC](https://community.mycapitally.com/t/ios-app-page-not-loading-safari/379/1 "2024-12-05T21:50:19Z")

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The app page is not loading after a very long time:

 ![43440](https://community.mycapitally.com/uploads/default/original/1X/8bd1d4ba8d394f5912976edde64ba49d40bb4126.jpeg)

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**Author:** ![rafal](https://community.mycapitally.com/user_avatar/community.mycapitally.com/rafal/32/18_2.png) [@rafal](https://community.mycapitally.com/u/rafal)\
**Post date:** [December 5, 2024, 9:50pm UTC](https://community.mycapitally.com/t/ios-app-page-not-loading-safari/379/2 "2024-12-05T21:50:47Z")

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Can you tell me which version of Safari and iOS you’re using?

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<div class="post-metadata">

**Author:** ![Grzegorz1](https://community.mycapitally.com/letter_avatar_proxy/v4/letter/g/0284c7/32.png) [@Grzegorz1](https://community.mycapitally.com/u/Grzegorz1)\
**Post date:** [December 6, 2024, 7:03am UTC](https://community.mycapitally.com/t/ios-app-page-not-loading-safari/379/3 "2024-12-06T07:03:58Z")

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iOS 15.8.3 (safari has same version)  
(iPhone SE)

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<div class="post-metadata">

**Author:** ![rafal](https://community.mycapitally.com/user_avatar/community.mycapitally.com/rafal/32/18_2.png) [@rafal](https://community.mycapitally.com/u/rafal)\
**Post date:** [December 6, 2024, 8:11am UTC](https://community.mycapitally.com/t/ios-app-page-not-loading-safari/379/4 "2024-12-06T08:11:29Z")

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Unfortunately, the minimum supported version of Safari is 18.0.

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<div class="post-metadata">

**Author:** ![Grzegorz1](https://community.mycapitally.com/letter_avatar_proxy/v4/letter/g/0284c7/32.png) [@Grzegorz1](https://community.mycapitally.com/u/Grzegorz1)\
**Post date:** [December 6, 2024, 10:50am UTC](https://community.mycapitally.com/t/ios-app-page-not-loading-safari/379/5 "2024-12-06T10:50:06Z")

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What about Chrome 131.0.6778.103? (it is not the latest, but almost…) I get the same problem there.

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**Author:** ![rafal](https://community.mycapitally.com/user_avatar/community.mycapitally.com/rafal/32/18_2.png) [@rafal](https://community.mycapitally.com/u/rafal)\
**Post date:** [December 6, 2024, 11:02am UTC](https://community.mycapitally.com/t/ios-app-page-not-loading-safari/379/6 "2024-12-06T11:02:29Z")

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The pretty stupid thing about Apple is they force everything to use Safari underneath - so doesn’t matter what browser you choose, you’ll always use outdated Safari on iPhone and there’s nothing you can do about it, apart from buying a new phone (which I’d recommend, just to have the latest security updates).

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**Author:** ![PawelT](https://community.mycapitally.com/user_avatar/community.mycapitally.com/pawelt/32/218_2.png) [@PawelT](https://community.mycapitally.com/u/PawelT)\
**Post date:** [February 8, 2025, 7:02pm UTC](https://community.mycapitally.com/t/ios-app-page-not-loading-safari/379/7 "2025-02-08T19:02:27Z")

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I encountered same issue but what caught me off guard is that Google Chrome on my iOS 16.7.10 was showing that my version “should be supported”:

 ![2025-02-08 19.52.32](https://community.mycapitally.com/uploads/default/original/1X/2c8e80d4a39674820271e1e82162cf3765cc2a01.png)

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<div class="post-metadata">

**Author:** ![rafal](https://community.mycapitally.com/user_avatar/community.mycapitally.com/rafal/32/18_2.png) [@rafal](https://community.mycapitally.com/u/rafal)\
**Post date:** [February 8, 2025, 10:56pm UTC](https://community.mycapitally.com/t/ios-app-page-not-loading-safari/379/8 "2025-02-08T22:56:09Z")

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Apparently the logic that recognizes the version is borked, as the actual version it looks for is 16.7 (which is not supported)